Celebrating 300+ Google Reviews: GenZone's Journey to Becoming Dubai's Most Trusted Business Setup Company

Highlights of Our Services: What Our Clients Really Say in Reviews

As you go through the 300 reviews on our Google Business profile, you’ll start to notice some amazing patterns in positive mentions — they’re what our clients really say about our services. Those encouraging phrases appear again and again throughout the reviews. So here, we’d like to break down a few of the key features of our services that clients have notably mentioned multiple times. 

1. Lightning-Fast Response Times

First things first, the speed of our response — that’s the best one to start with.

For us, it’s our commitment to respond to customer inquiries with no delay. We know that anxiety can be at its peak when you’re dealing with a service that’s about to bring a life-changing move — i.e., relocation. Our team realizes that, and we make sure you get seamless clarity on your questions as early as possible.

“They respond within minutes, no matter what time of day,” is one of the phrases that appears a dozen times in our reviews.

Mentioning me, Kevin McKenzie, and my partner Shayan Nasiri, one client even joked, “I don’t know when Kevin sleeps.” Another mentioned, “Shayan answered even during a wedding ceremony when I was missing an important document at the bank.”

2. Transparency and Trust in a Market Full of Scams

The Dubai business setup industry has some serious reputation problem, with many scammers making big offers with unrealistic prices or fees. 

Our Google reviews show that clients are well aware of these scams — many mention researching multiple agencies, reading horror stories, and feeling skeptical before choosing a service.

One client wrote: “In a market that can feel a bit like the Wild West, GenZone are the real deal. Choosing the wrong person here can cost you thousands, but with them, you’re in safe, experienced hands.”

Another shared: “After reading through all the genuine reviews and having a consult call, my partner and I felt completely confident moving forward.”

This is, of course, one of our key focuses in shaping our business ethics. We’ve built trust by being radically transparent — upfront pricing, realistic timelines, no hidden fees, and honest advice. 

3. White-Glove Service That Goes Beyond

Another key attraction of our services, as highlighted in the reviews, is our VIP treatment of clients. 

This includes team members meeting clients at Dubai airport, personal escorts to medical appointments, dedicated WhatsApp groups with the entire team, courier delivery of Emirates IDs, rides in luxury vehicles, and more.

But we’re sure our services go beyond this — all these actions are designed with the intention of serving our clients in the best possible way.

One client mentioned how we even helped pay their phone bill months after setup when their credit card wasn’t working. Another shared how we helped them order food by verifying their phone number.

These aren’t billable services — they happen because we genuinely care about our clients.

4. Speed That Beats Expectations

“Everything was done in 8 days.”
“Bank account opened in 2 hours.”
“Emirates ID received in less than a week,” says one customer.

These reviews aren’t exaggerations — they reflect our standard. While other agencies in Dubai quote 6 to 8 weeks, we consistently deliver in 2 to 3 weeks.

One client noted: “When I tell my friends how long it took me, they’re always like ‘woah, that’s fast!’”

5. Expertise That Turns Complexity Into Simplicity

The Dubai business setup process, as you might know, involves dozens of steps, multiple government entities, ever-changing rules and regulations, and plenty of chances for costly mistakes.

No worries! Our team has done this hundreds of times and ensures everything is foolproof.

One client perfectly captured this:

“There are so many steps where it’s easy to make mistakes if you try to do it on your own, and having such a competent team guiding us made all the difference.”